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Reduce ticket resolution time by 60% with AI-powered routing, auto-drafted responses, and real-time sentiment analysis. Multi-channel support for email, chat, and social.
Everything you need to get started — no configuration, no credit card, no learning curve.
AI-powered ticket routing that classifies and assigns tickets to the right team in seconds
Auto-drafted responses for agent review, reducing average handle time by 40%
Real-time customer sentiment analysis detecting frustration, urgency, and satisfaction
Knowledge base article suggestions surfaced alongside each ticket for agent reference
SLA tracking with automatic escalation when response deadlines approach
Multi-channel unified inbox for email, live chat, social media, and form submissions
Conversation history and customer context displayed for every interaction
CSAT and NPS survey automation after ticket resolution
Get results in three simple steps — no account required.
Integrate email, live chat, social media, and web forms into a single unified inbox. Setup takes under 10 minutes per channel.
Each ticket is automatically classified by topic, priority, and sentiment. The AI routes it to the right team and drafts a response.
Agents see AI-drafted responses, relevant knowledge base articles, and full customer context. They review, edit, and send — cutting resolution time by 60%.
Teams and individuals across industries rely on HelpDesk AI to solve real problems every day.
SaaS companies scaling customer support without proportionally scaling the team
E-commerce brands handling seasonal support volume spikes (Black Friday, holiday season)
Tech companies with complex product support requiring intelligent ticket categorization
Multi-product companies needing unified support across different product lines
Growing startups transitioning from shared email to a proper helpdesk system
When a ticket arrives, the AI analyzes the subject, body, and customer history to classify it by topic (billing, technical, feature request, bug, etc.) and priority. It then routes it to the team or agent best equipped to handle it based on skills and availability.
Yes. AI-drafted responses are suggestions — agents can edit, rewrite, or discard them. The system learns from agent edits to improve future suggestions.
Sentiment analysis detects frustrated or urgent customers in real-time. High-urgency tickets are automatically escalated, and managers are notified of negative sentiment trends before they become churn risks.
HelpDesk AI includes AI-powered routing, auto-responses, and sentiment analysis as core features — capabilities that require expensive add-ons in Zendesk and Freshdesk. Our pricing starts at EUR 39/month for 3 agents.
Yes. We support migration from Zendesk, Freshdesk, Intercom, and HubSpot Service Hub. Enterprise plans include a dedicated migration specialist.
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