Privacy Policy

1. Introduction

Welcome to Cloudrix ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a consultation
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name
• Email address
• Company name
• Phone number
• Project details

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address (anonymized)
• Browser type
• Operating system
• Pages visited
• Time and date of visit
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about our services
• Improve our website and services
• Analyze website traffic and usage patterns
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: You have given us consent to process your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you.
• Legitimate Interest: Processing is necessary for our legitimate business interests, provided these do not override your rights.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., email delivery, analytics).
• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights (GDPR)

If you are located in the EEA, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your personal data.
• Right to Restrict Processing: You can request restriction of processing.
• Right to Data Portability: You can request transfer of your data.
• Right to Object: You can object to processing of your personal data.

To exercise any of these rights, please contact us at contact@cloudrix.io.

8. Cookies and Analytics

8.1 Google Analytics (GA4)

We use Google Analytics 4 (measurement ID: G-3WL9275XNR) to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as:

• Pages visited and time spent on each page
• Traffic sources and referral information
• Device type, browser, and operating system
• Approximate geographic location (country/city level)
• User interactions and engagement events

Google Analytics data is processed by Google LLC. For more information, see Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

8.2 Vercel Analytics

We use Vercel Analytics to monitor website performance and understand usage patterns. Vercel Analytics collects anonymized data about page views and web vitals (such as page load speed and interactivity metrics). This data is processed by Vercel Inc. and is used solely to improve the performance and reliability of our website.

8.3 Cookies We Use

Our website uses the following types of cookies:

• Essential Cookies: Required for basic website functionality (e.g., session management). These cannot be disabled.
• Analytics Cookies: Set by Google Analytics (e.g., _ga, _ga_*) to distinguish unique users and track sessions. These cookies expire after up to 2 years.

We do not use third-party advertising or tracking cookies. You can manage or delete cookies through your browser settings at any time.

9. AI Services and Data Handling

9.1 AI-Powered Services

Cloudrix offers AI-powered services and tools. When you use our AI services, we may process data you provide as input (such as text, code, or documents) to generate outputs. We handle this data as follows:

• Input data is processed solely to provide the requested AI service output.
• We do not use your input data to train or improve our AI models unless you explicitly consent to this.
• AI outputs are generated automatically and may be stored temporarily for delivery purposes.
• We may use third-party AI providers (such as OpenAI or Anthropic) to process data. These providers are bound by data processing agreements that ensure your data is protected.

9.2 EU AI Act Compliance

Cloudrix is committed to compliance with the European Union Artificial Intelligence Act (EU AI Act, Regulation (EU) 2024/1689). We take the following measures:

• We classify our AI systems according to the risk categories defined by the EU AI Act and apply appropriate safeguards.
• We maintain transparency about the use of AI in our services and clearly disclose when content or outputs are AI-generated.
• We conduct regular assessments of our AI systems to identify and mitigate potential risks, including bias and discrimination.
• We ensure human oversight is maintained for AI systems where required by the regulation.
• We keep records of our AI systems and their usage as required by the Act.

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

12. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Cloudrix
Email: contact@cloudrix.io
Location: Tilburg, Netherlands